I had downloaded the drivers before but I don't know where to install them. Use Windows device manager to detect your phone then choose update drivers automatically online to install latest and correct drivers. How can I make my files visible on my windows 10 laptop? This is a pretty big problem as I can't install ROMs to fix this and your many software limitations. The PC is not properly programmed to work with the Autel's USB adapter, so it won't recognize it as a known device type.Tech talk. Try removing the card and inserting into a card reader and you should then get results. In short no matter how hard you try you will not be able to connect your MD to your computer via USB. If I remove the SD card and insert it into my built in card reader I can then fully explore and read the contents of the card. I will not have a fully functional connection between the PC and the MD until this driver issue is resolved.Īutel tech support has not yet provided any solutions. I am not talking about updating it at this time. You are correct in that you can power the MD from the USB to retrieve password for example but any other updates require the card to be removed.

The computer is running Windows 7 bit SP1. Has anyone ran into this issue and if so, discovered a solution. My research so far has not lead to any trouble shooting documentation or updated driver that addresses this condition.

Wait patiently, it may take minutes depending on your PC.Apparently, there is hardware within the scan tool to adapt a serial connection to USB which requires this special device driver. Weird, I know In reply to manta's post on December 19, In reply to firestrike's post on December 19, It may be that something went wrong when you downloaded PC Suite. How satisfied are you with this response? In reply to firestrike's post on December 17, WHen you connect the phone to PC with cable there should be a question popping up in phone screen asking something like: do you want to allow data transfer'. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. You can follow the question or vote as helpful, but you cannot reply to this thread.

I can access the memmory card through my com but pc suite refuses to recognise it is conected. Tell us about your experience with our site. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely.

Learn how to collaborate with Office Did this solve your problem? Yes No. Keep in touch and stay productive with Teams and Officeeven when you're working remotely.

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